Operations Specialist Support

Company overview

SGS - Scalable Global Solutions - is the first DaaS "Department as a Solution" Provider.

We blend EMEA and NEARSHORE resources to provide comprehensive business solutions that are highly cost-efficient. The creation of "DaaS" [Department as a Solution] is the new disruptive solution for companies and their workforce, taking the "Virtual Workforce" concept to the next level, allowing our clients to increase productivity while reducing costs simultaneously.

SGS is a High-Tech Software & Digital DaaS provider - Here for you, a market of 9+ Mio. Highly educated people. We optimize with DaaS 8 core departments/functions of our clients. Our client can implement their tailormade teams in Sales, HR, Operations, Back Office, IT, Finance, Marketing, and Customer Care. Implementing for our clients under their lead and management, DaaS Teams across our client's vital corporate functions is our core competence and the added value we bring to the client. At the core of our DNA, SGS has earned a reputation for creating high-impact solutions, helping our clients stay pertinent-relevant, more efficient & profitable. DaaS will bring a global paradigm shift with the needed significant value add to our clients by serving as a progressive advisor & facilitator to our client's professional endeavours.

MISSION: "We WORK & YOU GROW" - SGS optimizes the efficiency & effectiveness of our client's value chain and business success. We enable our client's business success and growth with our DaaS "Department as a Solution". We help them to move into the 21st century. Our focus is to drive, create and optimize our client's impact in their market by making them more successful.

VISION: To become the global DaaS provider. To change how future generations will work, live & play—introducing a new concept to clients that enable them to become more successful and competitive.

Position Title
Operations Specialist Support
Skilled Non-Management
Language Skills
English is mandatory, German language is beneficial
Professional Skills
  • Excellent organizational and time-management skills.

  • Strong written and verbal communication skills in English (C1)

  • Proficiency in creating presentations using PowerPoint.

  • Attention to detail and a strong analytical mindset.

  • Experience in administrative tasks and document preparation.

  • Market research and analysis skills are a plus.

  • Knowledge of software and technology trends is a plus.

  • Ability to work collaboratively with diverse stakeholders.

  • German language is a plus.

  • Software development is a plus.

  • Experience in Jira, Trello, Confluence, Monday (or other CRM) and Miro is a plus.

Zagreb - office
Education (min)

Bachelor's degree in a technical-related field or equivalent work experience.

Willingess to Travel (%)
Reports to
Head of Department
ICT,Operation,business development
Full time employee

As our Operations Specialist Support, you will be challenged to be creative in supporting our Project Manager for various administrative duties surrounding a project, as well as supporting the daily operations of our company. 

Role description

  • Work closely with the Operations team to ensure smooth day-to-day operations.

  • Perform various administrative tasks to support operational efficiency.

  • Implement and manage a time management system for tracking and optimizing daily activities.
    Communicate with vendors, track their performance, and assist in contract management.

  • Manage vendor invoices and contracts.
    Arrange and assist with the onboarding of new employees, ensuring a seamless integration into the organization.

  • Assist in project management by creating assignments, tracking progress, and resolving issues.

  • Develop and maintain project reports.

  • Collaborate with internal and external stakeholders to ensure project success.
  • Prepare and maintain operations documents and reports.

  • Create analysis reports to support decision-making.

  • Compile meeting minutes, ensuring that key information and action items are documented.

  • Generate reports related to time management system usage and performance.

  • Conduct market research to stay informed about industry trends and competitor activities.

  • Create engaging presentations using PowerPoint (PPT).

  • Develop textual content for the organization's blog, focusing on software-related topics.

  • Communicate with clients to address inquiries, concerns, and requests, maintaining strong client relations.


  • Have excellent communication skills both written and verbal and able to communicate with the team

  • Advanced MS Office user

  • Proficient in documentation processes and keeping up with industry trends

  • Experience in CRM Systems

  • Interest in the IT industry and software development

  • Proactive, creative, and initiatives to propose new ideas and solutions to daily challenges

Personal characteristics

If you are driven, curious, analytical, and proactive we would love to hear from you!