Company overview
Scalable Global Solutions (SGS) is a European DaaS (Department as a Solution) provider, headquartered in Zagreb, Croatia.
We are the first company globally to offer clients a unique, modular, and scalable departmental outsourcing model that enables businesses to build entire teams or departments across Sales, Marketing, Finance, Logistics, Customer Support, IT Services, and more — fully managed, secure, and delivered remotely.
Our mission is to empower SMBs and SMEs (from startups up to 2,000 employees) to scale faster, leaner, and more profitably by externalizing non-core functions with SGS as their strategic partner. Through our innovative DaaS solution, we reduce operational complexity, cut fixed costs, and give our clients the flexibility to focus on what they do best — growing their business.
| Position Title | IT Systems & Support Specialist (Cloud-First Environment) |
| Level | Mid-Level |
| Language Skills | English C1 Mandatory |
| Professional Skills |
2–3 years of experience in IT support, IT administration, or IT service management
|
| Location | Zagreb, Croatia |
| Education (min) |
Bachelor's degree in Information Technology, Computer Science, or a related field
|
| Willingess to Travel (%) | 20 |
| Reports to | IT Services Department Manager (SGS) |
| Sector | IT Services & Support |
| Contract | Full'Time |
Role Description
You will operate as a dedicated IT Systems & Support Specialist within SGS's DaaS model, providing critical IT services to one of our international clients in the data analytics sector.
This role focuses on end-user support, cloud service administration, IT asset management, and coordination of infrastructure for a fully remote, cloud-native environment.
Key Responsibilities:
Cloud Infrastructure & User Management
- Administer and manage Google Workspace (G-Suite) accounts and permissions
- Handle approximately 8–10 employee onboarding and offboarding per year
- Maintain AWS-based environment compliance (data hosting monitoring)
- Ensure IT security and GDPR standards are followed across operations
End-User Support & Software Management
- Provide 1st line support for user requests (Slack, Teams, and other SaaS tools)
- Support both Windows and Apple laptop users (hardware and software troubleshooting)
- Manage around 50 SaaS software licenses, usage, and renewals
Equipment Management
- Coordinate centralised purchasing/leasing of IT equipment
- Maintain an accurate inventory of laptops, software, and peripherals
- Organise laptop setups, configurations, and returns
Continuous Improvement
- Suggest optimisations for workflows, support processes, and security measures
- Collaborate with external vendors if advanced technical issues arise
Preferred Experience:
- Experience working in fully remote cloud-based environments
- Previous support of small-to-medium-sized international teams (30–50 users)
- Basic project management or IT vendor coordination experience
- German B2 is beneficial but not a must
Competencies
- Strong knowledge of Google Workspace (G-Suite) and SaaS ecosystems
- Proficiency supporting both Microsoft (Windows) and Apple (MacOS) environments
- Familiarity with basic AWS infrastructure concepts (user rights, data hosting)
- Understanding of GDPR compliance in IT operations
Personal Characteristics
- Proactive problem-solver with a strong sense of ownership
- Clear and calm communicator who thrives in a remote-first, multicultural environment
- Adaptable and resourceful in managing dynamic cloud-based systems
- Committed to continuous improvement and operational excellence
- Highly organized and service-oriented