Company overview
Scalable Global Solutions (SGS) is a European DaaS (Department as a Solution) provider, headquartered in Zagreb, Croatia. We are the first company globally to offer clients a unique, modular, and scalable departmental outsourcing model that enables businesses to build entire teams or departments across Sales, Marketing, Finance, Logistics, Customer Support, and more — fully managed, secure, and delivered remotely.
Our mission is to empower SMBs and SMEs (from startups up to 2,000 employees) to scale faster, leaner, and more profitably by externalizing non-core functions with SGS as their strategic partner. Through our innovative DaaS solution, we reduce operational complexity, cut fixed costs, and give our clients the flexibility to focus on what they do best — growing their business.
| Position Title | Senior Channel Account Manager (Partner Acquisition & Enablement) |
| Level | Senior |
| Language Skills | English C1 Mandatory, German B2 Beneficial |
| Professional Skills | Minimum 5 years’ experience in a Senior Channel Account Manager or equivalent role |
| Location | Remote |
| Education (min) |
Bachelor’s degree in Business, Marketing, Sales, or a related field. |
| Willingess to Travel (%) | 10 |
| Reports to | Chief Executive Officer (CEO) / Chief Revenue Officer (CRO) |
| Sector | Sales |
| Contract | Permanent |
Role Description
The Senior Channel Account Manager will play a critical role in driving SGS’s channel growth strategy by identifying, onboarding, and enabling high-performing Value-Added Resellers (VARs), Managed Service Providers (MSPs), and other channel partners. This role requires a strong focus on partner acquisition ("hunting"), structured enablement, and joint selling into the SMB and SME sectors across defined international territories.
Ideal Candidate Profile
- Proven success in partner recruitment, management, and enablement within IT, SaaS, BPO, or managed services.
- Deep understanding of VAR business models, indirect sales cycles, and partner KPIs.
- Experience working with SMB/SME client segments in international markets.
- Familiarity with CRM and partner management tools (e.g., Salesforce, HubSpot).
- Excellent English (C1 level minimum) – both written and spoken.
Nice to have:
- Experience working within partner ecosystems across Europe, with a strong understanding of regional business dynamics.
- Background in BPO, departmental outsourcing, Employer of Record (EoR), SaaS, or consulting services.
- German (B2 level) is a plus.
Key Responsibilities
Partner Acquisition & Onboarding
- Identify, engage, and recruit top-tier VARs, MSPs, and resellers across assigned regions.
- Present SGS’s DaaS value proposition through impactful demos and partner meetings.
- Lead full-cycle onboarding including due diligence, contract negotiation, and system integration.
Partner Management & Forecasting
- Build and nurture long-term relationships with onboarded partners.
- Conduct regular (bi-weekly) forecasting sessions to review pipelines and align on growth targets.
- Share market insights, product updates, and SGS’s marketing resources to support ongoing partner success.
Partner Enablement & Training
- Deliver comprehensive training to partner sales and technical teams on SGS’s DaaS offerings.
- Assist partners with go-to-market planning, messaging, and campaign execution.
- Provide sales enablement tools, case studies, and product collateral to drive partner engagement.
Co-Selling & Revenue Growth
- Collaborate closely with partners to pursue and close joint sales opportunities.
- Serve as a trusted advisor and sales coach during client engagements.
- Drive measurable partner-led revenue through structured collaboration, KPIs, and accountability.
Competencies
- Proven success in partner acquisition and channel development, with a strong hunter mindset and solution-selling expertise.
- Excellent communicator and relationship-builder, able to influence stakeholders and earn trust across diverse markets.
- Strategic and analytical thinker, skilled in sales forecasting, opportunity planning, and driving partner-led growth.
- Highly self-motivated and adaptable, thriving in fast-paced environments while managing multiple priorities effectively.
- Collaborative and globally minded, working seamlessly across teams, cultures, and regions to align on shared goals.
Personal Characteristics
- Results-oriented and partnership-focused: Driven to grow revenue through strong, value-based channel relationships.
- Proactive with a “hunter” mindset: Takes initiative to identify new opportunities and drive partner acquisition.
- Confident communicator with strong influencing skills: Able to persuade, negotiate, and build trust across diverse stakeholders.
- Agile and collaborative in global settings: Thrives in fast-paced, multicultural environments and works well across functions.
- Strategic thinker with a hands-on approach to execution: Balances long-term vision with active involvement in daily sales activities.